Calabrio, the workforce and conversation intelligence company, today released findings from its latest The Voice of the Agent Report, revealing an industry in the midst of profound change with a ...
ClearTouch, a leading provider of AI-driven cloud contact center solutions, today announced its integration with Credility's goCollect platform, India's fastest-growing system for digital, telecalling ...
The stock, not surprisingly, dropped more than 4% after Tuesday's monster rally on the Meta Platforms data center order. Core ...
After a three-day icy freeze, temperatures climbed into the 40s Tuesday, thawing out a frozen Anderson County. The county ...
The small-town local feels like a big barn but doesn't lose the atmosphere - or the chicken-fried steaks.
Contact centers need AI to scale, but leaders can’t afford to trade efficiency for trust. A copilot-first roadmap keeps ...
Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.
BETHLEHEM TWP., Pa.- A UPS customer service center in Northampton County is closing. A public relations spokesperson for the company confirmed the closure of the facility at 2301 Highland Avenue in ...
Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...
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