Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

An innovative project at SECAmb is in the running for a prestigious HSJ Digital Award.

With a potentially historic blast of winter weather approaching Kentucky this weekend, Kentucky Utilities has launched a new ...

LG&E and KU launched new proactive power outage alerts this week that send automated text messages or phone calls when an ...

Los Angeles, California - January 27, 2026 - PRESSADVANTAGE - Rocket CRM has announced continued development of its ...

As a significant winter storm approaches Kentucky, Kentucky Utilities (KU) has introduced a new text and call alert service aimed at keeping customers informed about power outages. This innovative ...

Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting ongoing changes in how organizations manage inbound communication, responsiveness, ...

Canton City Council has approved the Police Department's proposal to implement a new victim notification software.

In Springfield, MO, professional HVAC service has become a clear, step-by-step process that emphasizes communication and ...

Twilio (NYSE:TWLO) is powering Genspark's new "Call for Me" AI agent for automated phone calls. The partnership supports multilingual, AI driven conversations and complex phone based workflows for ...

Can you text while driving? What about phone calls?

A new phishing campaign identified by Malwarebytes Labs targets AT&T customers with text messages about expiring rewards ...