I hear this a lot in product meetings: “You know what we need to do?” Before the conversation goes a sentence further, I’ll ask, “What problem are you trying to solve?” If their response is silence or ...

Business owners who are great problem solvers within any business are the best prepared to solve their customers’ needs effectively as well. In fact, every business is about solutions to customer ...

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Entrepreneurs who build successful businesses often possess a unique ability to see what others don't—the critical bottlenecks hiding in plain sight that create frustration, inefficiency, and lost ...

In this CUBE Conversation, I’m joined by Gretchen Tinnerman, vice president and general manager of US Telco, Media & Entertainment and Technology at Kyndryl Holdings Inc., for a post-Mobile World ...

Forward-deployed engineers are among the most coveted roles in enterprise technology. They understand how to make software ...

Xerox CEO Steven Bandrowczak explained how the technology and software company plans to use artificial intelligence and augmented reality to help customers become successful, telling "The Claman ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

Looking at partners and the IT channel ecosystem, Suchanda Mandal, VP of APAC partnerships at Cloudflare, believes they are vital to solving customer problems. Speaking to CRN Australia, she said, ...

With traditional banks facing disruption from fintech firms and a customer base with a low tolerance for subpar digital experiences, the need to deliver a good customer experience has almost become an ...