Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Just about everyone has a story about a customer service experience. Some were so spectacularly good or bad that they take on a life of their own as they are repeated by many people with no connection ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and effective communication methods.

Opinions expressed by Entrepreneur contributors are their own. Not every customer is ideal. Some are so bad, they can make us wonder why we decided to start our business. Let’s face it — sometimes ...

As customers demand ever faster, smoother service, traditional IT systems cannot keep pace. Autonomous CRMs offer a way ...

Innovation starts with understanding your customer. This simple framework helps uncover real problems and engineer meaningful solutions. Too many companies launch new products or services without a ...

How do you fix broken customer experience and other business problems? Get to the root cause of the problem — the actual root cause. In my previous CMSWire article, I wrote about whether it’s better ...

EXPLAINS, YOU ARE NOT ALONE FOLKS. IT’S CALLED THE NATIONAL CUSTOMER RAGE SURVEY AND THE LATEST EDITION OF THIS SURVEY SHOWS THAT MORE AMERICANS ARE NOT ONLY HAVING PROBLEMS WITH PRODUCTS AND SERVICES ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Oct 07, 2020, 05:58pm EDT Oct 08, 2020, 12:51pm EDT This ...

Not every customer is ideal. Some are so bad, they can make us wonder why we decided to start our business. Let’s face it -- sometimes there are good reasons to fire a customer. When a relationship ...