Customer brand loyalty survived COVID-19, which imposed a severe stress test on most companies, according to Brand Keys' 25th annual Customer Loyalty Engagement Index CLEI). Retail companies that saw ...

The LexisNexis 2024 Investing in Legal Innovation Survey: The Rise of Gen AI at Top Firms & Corporations revealed an intriguing gap in expectations regarding the use of generative artificial ...

David James is CLO at 360Learning, host of The Learning & Development Podcast and former Director of L&D for The Walt Disney Company. Most leaders will espouse the value of developing their people.

A conversation with coach Jenny Fernandez on delivering negative feedback. Many managers struggle with initiating difficult conversations around an individual’s subpar performance. Often, leaders wait ...