Of all the leadership theories available, transformational leadership is a uniquely effective way for leaders to inspire followers to perform better and work harder. Introduced in 1978 by James Burns, ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. While my expertise is in customer service and CX, I was ...

Leadership is more than a title; it's a set of actions and qualities that inspire others and drive collective success. Over three decades of working with world-class companies, I've observed ...

A decade ago, I spearheaded my organization’s strategic expansion into a new Eurasian market. Almost immediately, it became evident that our conventional playbook was inadequate. Success in this ...

In today’s complex and fast-paced world, the role of a leader extends far beyond mere decision-making. Effective leadership is characterized by a multifaceted approach that includes listening, ...

Once upon a time, picking the right leaders was easy. Most notably, our hunter-gatherer ancestors lived in small groups where everybody knew each other really well, and most of the critical leadership ...

Leadership is one of the most sought-after qualities in today’s job market. Whether you’re already on a six-figure career track or striving to get there, developing key leadership qualities will not ...

I’ve spent more than two-thirds of a century (since 1958) at American universities. Never in all those years has their earned ...