Corporate IT managers who haven’t gotten on board with instant messaging need to start paying attention and evaluating how they will design their own IM systems. There are many reasons why IM makes ...

The buddy list and chat windows of Adium fit right in with the standard OS X scheme, yet its layout will be familiar to anyone who uses an IM app on another operating system platform. What sets it ...

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...