A Neuroscientist Explains the 3 Steps You Must Follow to Achieve a Flow State

When you achieve a flow state, time flies and happiness and productivity spike. Here’s the neuroscience of how to get there.
No Jitter

Once a Call Flow, Now a Workflow

The traditional call flow concept doesn't do justice to the modern customer experience. Whenever you go through a period of transition, it's a very definite closing of a certain chapter of your life.
TechRepublic

4 Steps to Improve Call Flow from Greeting to Resolution

4 Steps to Improve Call Flow from Greeting to Resolution Your email has been sent A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible and ...
TechRepublic

How To Set Up an IVR Call Flow to Maximize Containment Rate

How To Set Up an IVR Call Flow to Maximize Containment Rate Your email has been sent Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and ...