Sometimes we lose sight of a simple truth about systems: They are made up of people. Despite all of the frameworks and tools at our disposal and all of our learning as a field of practice, purely ...

Few schools of thought have had more impact on how I run a business than dynamic work design. The concept was pioneered by friends of mine at MIT, Donald Kieffer and Nelson Repenning. The two spent ...

Business leaders and CEOs today are facing mounting pressure to deliver both short-term results and long-term transformation. At the same time, they are being asked to build organizations that are ...