The job of a customer service analyst is to gather and analyze data to improve customer service operations. They identify trends, assess performance metrics, and recommend strategies for enhancing ...

Customer service as a competitive differentiator working hand-in-hand with sales and marketing - or that's the theory at least, in Salesforce's new State of Service report. Customer service is the ...

No matter what kind of business you run, a huge part of your business’ success ties back to your customer service strategy; according to a 2017 Microsoft report, more than half of consumers have ...

Contact center AI is increasingly integrated directly into call center software, making advanced capabilities available to agents without added complexity. AI bots now help answer routine questions, ...

A product support specialist ensures a positive customer experience with a company’s products or services. They provide expert assistance to customers by addressing inquiries, troubleshooting issues, ...