The possibilities generated by AI customer service tools are boundless, and the quality and application of data will truly enhance CX. There’s no doubt AI customer service tools have transformed the ...

HOUSTON, Dec. 17, 2025 /PRNewswire/ -- GB Connections LLC announced today the promotion of Justin Knappe to Director of Technical Sales and the appointment of Tyler Binnion as Sustaining Engineer, ...

Silverback AI Chatbot today announced a significant expansion of its conversational intelligence framework, introducing new capabilities intended to support organizations seeking to manage customer ...

You're frantically trying to resolve an issue with a recent online purchase. It's late, you're frustrated, and you need help now. You reach out to customer service, dreading the thought of navigating ...

Sage CRM is a dependable customer relationship management solution designed for small and medium-sized businesses. Its key features include contact and communications management, sales force ...

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver ...

One of the obvious uses of generative AI is customer-facing chatbots. If you’ve ever had a frustrating interaction with a chatbot that is not particularly helpful, take heart because, with tools like ...

The study, which polled a dozen services executives at large, high-tech companies and 1,200 of their customers, found a significant disconnect between what the two groups considered quality customer ...