Banks continue to invest vast sums in transformation initiatives, yet many still struggle to deliver meaningful change where it matters most: the customer experience. Transformation is often defined ...

Verizon is unveiling what it dubs the "most significant customer experience transformation" to date, which includes a new app and a major upgrade to customer support. Sowmyanarayan Sampath, CEO of ...

Cognizant (NASDAQ: CTSH) announced an expanded global strategic collaboration with Adobe to help enterprises transform how they create, govern and scale content and customer experiences using ...

New approach focuses on fixing the operational and technology failures that cause customer dissatisfaction You don’t ...

When Karen Lynch took over as CVS Health CEO in 2021, one of her aspirations was to make the company one of the most consumer-centric organizations in healthcare. CVS Health has taken large steps in ...

AI is revolutionizing contact centers, enabling businesses to offer highly personalized and efficient customer experiences. To stay competitive, companies must embrace technologies like automation and ...

AI-driven customer experience solutions are rapidly becoming a key competitive differentiator globally, with Türkiye-based ...

In a world where the digital revolution is reshaping every corner of our lives, the banking sector stands at a crucial crossroads. The pandemic has not just accelerated the digital transformation in ...

Partnership is the first to deliver a real solution for scaling generative AI globally. Global Strategic Alliance to deliver industry specific AI solutions enhancing CX with hyper-personalized ...

WESTPORT, Conn., Jan. 12, 2026 /PRNewswire/ -- Zaelab, a leading consultancy of business-to-business ("B2B") digital transformation, today announced executive appointments that strengthen the firm's ...

Customer experience transformation is failing because companies treat it as a technology project. The real issue is not the absence of technology but a misguided approach. Businesses must focus on ...

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