The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...
ALPHARETTA, Ga., March 26, 2024 /PRNewswire/ -- GOCare, a SaaS provider of digital Customer Experience software, is excited to announce its strategic partnership with Velocity Network. Velocity ...
More than a high-speed automation tool, artificial intelligence is becoming a safe testing ground where brands can rehearse ...
A look into Zendesk’s report on 2024 IT priorities A look into Zendesk’s report on 2024 IT priorities Are you approaching 2024 as an IT professional or leader? Chances are, your workflow has been ...
"By combining GOCare's advanced customer experience software with Sonar's comprehensive business-suite platform for ISPs, we're empowering 360 Broadband—and all our shared customers—to achieve greater ...
Sonos today announced a series of new commitments that are meant to demonstrate the company's "renewed focus" on software quality and customer experience. The announcement and an accompanying video ...
It’s no secret that many technology companies have changed the way they approach customer experience and success. With the end of ZIRP (zero interest rate policy) in 2022 and 2023, budgets are much ...
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