The General Services Administration on Monday announced two Technology Modernization Fund awards for IT modernization projects focused on customer experience. Through the TMF, the agency has allocated ...

Whenever you design a sample for a CX project, you lay an indispensable foundation for creating reliable and functional insights for your organization. For too many, improving customer experience ...

The White House released details about two cross-agency customer experience projects meant to improve how the government provides benefits and services in the latest update on the President's ...

TransLink is advancing a bevy of feature improvements through its new customer experience action plan, including better ...

Having technologists on the team assessing potential projects and active TMF investments has been a key change over the past year, program leaders told FCW. Last week, the Office of Management and ...

CMSWire Advisory Board members reveal why operating models, decision rights and trust define the next era of CX.

Last week, the Office of Management and Budget and General Services Administration announced that $100 million from the Technology Modernization Fund would be designated for projects tied to customer ...

Customer engagement is a top priority at businesses—and for good reason. Consumers say they will tolerate three bad experiences before leaving the company for good. That may help to explain why 65% of ...

White House on deep blue sky background in Washington DC, USA. (Image credit: Getty Images) The Biden administration has launched nine new ‘life experience projects’ that are intended to improve ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Now is a time to secure customer trust and gain confidence that a business can deliver on ...

Get the latest federal technology news delivered to your inbox. The White House released details about two cross-agency customer experience projects meant to improve how the government provides ...