I recently shared that I saw Twilio (TWLO) as something akin to a mini-Microsoft (a micro-Microsoft, if you will), but within the customer engagement management industry instead of the productivity ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (Nasdaq: VRNT), The Customer Engagement Company ™, today announced its recognition in Gartner, Inc.’s Magic Quadrant for the CRM Customer Engagement Center 1 ...

Customer engagement remains a top challenge for businesses in today's technological landscape. The explosion of AI and the commercialization of space, the rise of quantum computing and the ongoing ...

Customer engagement platform Braze (NASDAQ:BRZE) in Q3 CY2025, with sales up 25.5% year on year to $190.8 million. Guidance for next quarter’s revenue was optimistic at $198 million at the midpoint, 2 ...

Zoom Communications has made a number of significant additions to its customer experience services portfolio, with a Workforce Engagement Management site designed to help boost employee engagement and ...

It may be bold. It may be controversial. But the author is convinced the following will prove true: Without customer-centricity, or a role in gathering and interpreting the voice of ... The 10 Biggest ...

Today’s customers demand seamless and contextually relevant experiences. They also expect the brands with which they interact to respond at the right time, at the right place, and with the right ...

DALLAS--(BUSINESS WIRE)--Ignite Sales, Inc., the industry leader in customer engagement technology, announced today that financial institutions using its customer engagement management (CEM) platform ...

If your business is struggling to manage customer profiles and customer master data across different departments, Customer Master Data Management (CMDM) solutions could be the answer. These tools ...

Converting Customer Engagement Data Into Seller Insights That Inform Decisions, Actions, And Conversations At The "Moments That Matter" Digitally enabled customers are putting a premium on speed, ...

Ollie's third quarter results aligned with Wall Street expectations, underpinned by significant store growth and strong customer engagement. Management credited the opening of a record 32 new stores ...