“Your call is very important to us.” We’ve all heard it when we call most businesses and government agencies these days. Important — really? To businesses, what happens next in this interaction may ...

Several banks offer 24/7 customer service by phone or live chat. Other banks may have limited hours during the workweek or weekend. If you find it challenging to do banking tasks during business hours ...

Is there anything worse than having to call customer service and wait on hold forever to get help? According to customers, no. The majority (59%) of modern customers avoid calling customer service as ...

LAS VEGAS — T-Mobile has been directing more of its customer service calls to actual human beings. What a concept! And as a consequence, its Net Promoter Scores, which measure the likelihood to ...

Does your business have a customer bill of rights? This simple set of expectations can show customers that you truly care. Everyone has had experiences of long hold times, incorrect answers or other ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Analyzing the performance of your call center can allow you ...

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.

In an increasingly digital world, many customers find phone calls surprisingly effective and comforting. Phone calls are often missing from omnichannel support strategies, but they can improve the ...

In today’s world of customer service, the use of digital messaging channels is steadily rising, so it’s easy to overlook how central voice and telephony are for connecting brands to their customers.

It’s a common scenario: a customer receives a call from an unknown number. Assuming it’s spam, they decline the call and continue on with their day. Only hours later, upon listening to the voicemail, ...