Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Because of AI, so much has changed in the way companies do ...

Companies around the world are navigating the return to office in different ways. Research shows that while amenities aren’t a silver bullet, they play a vital role in creating value for office ...

Individualized Education Plans (IEP) have been the foundation of special education for decades, and the process in which these documents are written has evolved over the years. As technology has ...

I had a conversation with John Pasmore of Latimer AI on creating technology focused on inclusivity, cultural representation and reducing bias. Carly Quellman, aka Carly Que, is a multimedia strategist ...