The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...

Agent experience (AX) is the new competitive advantage in the era of AI. Learn how B2Ai commerce is transforming marketing ...

The rise of the CXO hasn’t fixed customer experience. It’s masked the real problem: ownership without execution.

AI-driven customer experience solutions are rapidly becoming a key competitive differentiator globally, with Türkiye-based ...

This is the sixth year that I’ve compiled a set of customer experience-related predictions for the coming year. For each article, I gather together a set of predictions that have been sent to me over ...

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

The role of pharmacies has changed over the years, but especially since the Covid-19 pandemic. Although pharmacies’ retail health push has made it easier for adults to get vaccines and other forms of ...

Accenture is urging companies to swap out their customer experience (CX) focus with a much broader approach that it calls the business of experience (BX). The firm has noted that while CX has ...

Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service can be ...

As healthcare patients evolve into empowered consumers, they expect clarity, convenience and compassion in every interaction – and they opt for healthcare organizations that deliver on all three. That ...

Oakland, Calif.-based Kaiser Permanente ranked No. 1 in consumer experience among health plans, according to a study by market research firm Forrester in Cambridge, Mass. Forrester’s U.S. Health ...