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Ovum analyst Alex Kwiatkowski looks at the challenge of building a centre of excellence... For those of you blessed with reliable memories, you may recall that I recently extolled the virtues of the ...

Dublin, June 19, 2025 (GLOBE NEWSWIRE) -- The "Contact Centre-as-a-Service (CCaaS) Market: 2025-2029" report has been added to ResearchAndMarkets.com's offering. The Contact Centre-as-a-Service (CCaaS ...

The Philippines is emerging as the go-to choice for businesses that need call center services. Unsplash The Philippines has firmly established itself as a global leader in the call centre industry, ...

TORONTO, Feb. 14, 2025 /CNW/ - CIBC Mellon today announced that its Recordkeeping call centre has been awarded the DALBAR 2024 Telephone Service Seal of Excellence for industry-leading telephone ...

10 May 2005 Altitude Software, a leading independent contact centre solutions vendor, today announced that Perfect Presentation, a Middle Eastern outsourcing company, has deployed Altitude Software's ...