I suspect that most business executives would tell you that they know if their business is performing optimally. They can point to P&L statements, customer satisfaction surveys, etc., to show that the ...

Often included in long-term outsourcing/managed services agreements but sometimes overlooked as a contractual right, in this post we look at benchmarking provisions, including what benchmarking is, ...

Benchmarking has long been a source of strain for the relationship between customers and service providers. The potential for disagreements over price comparisons and contractual obligations is huge, ...

Those who work in corporate America have likely heard the term "job creep." This is the natural tendency of employers to expect higher work production relative to the normal requirements of a given ...

When it comes to reducing data bureau pricing, what matters most isn’t what you paid last year, but how you can get the best price for the highest quality data and scores. We have worked with hundreds ...

Case study: Can a benchmarking tool raise standards? An online benchmarking tool is helping Staffordshire County Council assess the skills of its IT staff in order to more effectively target training ...