As a business owner, you want your customers to be satisfied with your service or product. When they aren't, and decide to leave a negative review, it's easy to take that personally—but it's also a ...

Review says: "Very disappointed, had cup of coffee, asked the girl to top up, when it was three fourth cup. She doubled the price. Payed USD4. I was staying there for 3 days, eating there for 3 days ...

Whatever you sell, be it a product or service, your customers expect that it will do what it’s supposed to do. If you sell a car, the car should work. If you sell a service, the outcome should meet ...

For years marketers have suspected that the saying customer is king isn’t always a good principle for running a business. As competition in many markets intensifies, winners will be companies who ...

Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

Antje Fiedler is a Director of The Small Enterprise Association of Australia and New Zealand (SEAANZ). Martie-Louise Verreynne receives funding from the Australian Research Council and the Medical ...

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They’re not lovin’ it. McDonald’s workers are spilling the tea on bad manners from customers that they’re tired of putting up with. The fast-food chain is beloved by people all over the world, but it ...

NASHVILLE — Here in the world capital of country music, what would the opening lines of Forrester’s US 2022 Customer Experience Index be if it were a hit country song? Maybe something like… "Blame it ...

Every business owner knows what it’s like to work with a customer who’s a PITA — a pain in the ass, that is. Many will tell you that there’s nothing better than finishing off a project with an ...