AI-powered automation reflects your process discipline and data quality. Without controls, it turns flawed assumptions into ...

Thirty years ago, when I studied industrial engineering, my professors drilled a fundamental principle of operational excellence into me: Never automate a bad process. Their logic was simple. By ...

"All you need to know is how your business process works to create software to automate it!" That’s the claim at the heart of all citizen development. You don’t need to know anything about coding or ...

Automation can be a powerful tool, but it’s essential to proceed with care. Without the proper research and groundwork, existing inefficiencies may be replicated or even amplified, and a “set it and ...